Bluetek IT Solutions Blog

What is AIOps?

Coined by Gartner, AIOps—i.e. artificial intelligence for IT operations—is the application of artificial intelligence (AI) capabilities, such as natural language processing and machine learning models, to automate and streamline operational workflows. By aggregating data in real-time, AIOps platforms can make predictions around operational hazards, such as a data breach, which can either kick off a prescriptive action automatically, like a defense protocol, or alert security teams to action on an urgent issue more immediately. These tools are typically integrated into DevOps and DevSecOps teams to help with performance monitoring and reduce mean-time-to-know (MTTK).

The demand for AIOps has only grown with the increased business focus on digital transformation initiatives. While the use of virtual machines, container-based microservices and shared multi-tenant infrastructure have accelerated application development, it has unfortunately come at the expense of operational efficiency as each app has its own set of data. AIOps attempts to break down the operational silos by aggregating this data and providing more transparency and insight to it organizations. This, in turn, allows businesses to reduce costs and improve decision-making to make progress against goals.

Get Your Business’ Technology the Oversight It Needs to Be a Powerful Asset

For today’s business, technology plays an important role. Unfortunately, this crucial part of your business is prone to malfunction. Malfunction means downtime. At Bluetek IT Solutions, we know that the more you can ward against downtime, the more successful your endeavor will be. To that end we offer comprehensive monitoring and management services that keep your technology functioning properly, helping your business meet its goals. 

With cutting-edge technology of our own, we are able to remotely monitor all of your hardware and your network around the clock. The goal of this service is to help your business reduce downtime. You see, malfunctioning or failing technology is a nuisance, sure, but the cost to a business pales in comparison to the cost of downtime. The better your business’ technology functions, the greater the opportunity for your entire business to be productive.

Hardware Support

Fix Hardware Issues Before they Become Operational Problems

Unfortunately, all technology eventually fails. They are complex machines that aren’t designed to last forever. With proactive maintenance that’s made possible by constantly monitoring hardware, however, issues that could impede production or the efficient delivery of service can be remediated prior to any total breakdown of the technology. More than that, if a piece of crucial technology were about to fail, replacing that technology before it causes unexpected downtime puts your business in a position to maintain profitability rather than sacrificing it. 

The remote management of your business’ technology ensures that you aren’t just fixing an issue, it ensures that knowledgeable IT professionals have the oversight over your entire IT infrastructure including network switches, modems, routers, workstations, and servers. A single instance of technology failure can cost your business dearly, the more you can avoid those circumstances, the better.