What is AIOps?
Coined by Gartner, AIOps—i.e. artificial intelligence for IT operations—is the application of artificial intelligence (AI) capabilities, such as natural language processing and machine learning models, to automate and streamline operational workflows. By aggregating data in real-time, AIOps platforms can make predictions around operational hazards, such as a data breach, which can either kick off a prescriptive action automatically, like a defense protocol, or alert security teams to action on an urgent issue more immediately. These tools are typically integrated into DevOps and DevSecOps teams to help with performance monitoring and reduce mean-time-to-know (MTTK).
The demand for AIOps has only grown with the increased business focus on digital transformation initiatives. While the use of virtual machines, container-based microservices and shared multi-tenant infrastructure have accelerated application development, it has unfortunately come at the expense of operational efficiency as each app has its own set of data. AIOps attempts to break down the operational silos by aggregating this data and providing more transparency and insight to it organizations. This, in turn, allows businesses to reduce costs and improve decision-making to make progress against goals.